Privacy policy

Last updated: January 21, 2026

TIMELESSTAY (“we”, “us”, or “our”) operates this website and provides custom-made art products and related services. This Privacy Policy explains how we collect, use, and protect your personal information.

1. INFORMATION WE COLLECT

When you use our website or place an order, we may collect the following information:

• Name, email address, and contact details

• Shipping and billing information

• Uploaded photos and images provided for custom artwork creation

• Order details and communication records

2. HOW WE USE YOUR INFORMATION

We use your information solely for the purposes of:

• Processing and fulfilling your orders

• Creating custom-made artwork based on your uploaded images

• Communicating with you regarding your order or inquiries

• Improving our services and website performance

• Complying with legal and regulatory requirements

3. UPLOADED IMAGES & ARTWORK CREATION

Photos and images uploaded by customers are used exclusively for the creation of custom artwork. We do not sell, license, or publicly display your uploaded images without your consent, except as required to fulfill your order.

4. DATA SHARING & THIRD PARTIES

We do not sell or rent your personal data.

We may share limited information with trusted third parties strictly for operational purposes, including:

• Shopify (e-commerce platform)

• Payment processors (such as Stripe or PayPal)

• Shipping and fulfillment partners

These third parties are only permitted to use your information as necessary to perform their services.

5. DATA SECURITY

We implement reasonable administrative and technical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

6. YOUR RIGHTS

You may request access to, correction of, or deletion of your personal information by contacting us at the email address below, subject to applicable legal requirements.

7. CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: info@timelesstay.com